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Question about E-mail providers

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Perhaps somebody knows something about web.de and gmx.net
I've made there some e-mail accounts and in non of them I could login.
They say password incorect. I've noticed the password and it's impossible to be wrong.
Tried this 1 week and then I give up.
Now they want me to talk a hotline for 4€ where they help me (support-hotline)
Is this a systematic thing, or have I just been hacked? :/

greetz jmc_one

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